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How to Say & Send My Condolence Messages

Offering sympathy can feel daunting. This guide walks you through when to reach out, the best ways to deliver condolences, message components, sample phrases, and pitfalls to avoid—so you can bring genuine comfort.
Close up of son and his senior father at home hand placed on shoulder in support and comfort.

Offering sympathy can feel daunting. This guide walks you through when to reach out, the best ways to deliver condolences, message components, sample phrases, and pitfalls to avoid—so you can bring genuine comfort.

How To Say My Deepest Condolences To You and Your Family

Reaching out when someone’s grieving isn’t about getting everything perfect—it’s about showing you care. Here’s a down-to-earth guide to help you step into that conversation with empathy, whether you’re sending a quick text or dropping off a handwritten note.

1. Timing Your Condolence Message

  • Sooner is better. As soon as you hear the news, a short “I’m thinking of you” (via text, call, or card) lets them know they’re not alone.
  • Within the week. If you can’t reach out immediately, try to send your sympathy within a few days—people notice a delay.
  • Keep checking in. Grief doesn’t have an expiration date. A follow-up message or visit weeks (or months) later can be a powerful reminder that you’re still there.

2. Picking the Best Way to Reach Out

  • Handwritten note or card. There’s something timeless about a pen-and-paper message—especially for family or very close friends.
  • Text or email. Perfect for quick support: a simple “I’m here” can lift someone’s spirits right away.
  • Phone or voice message. Hearing your voice adds warmth—great if you’re close or want to offer immediate help.
  • In-person visit. Once the initial shock has passed, dropping by (with flowers or soup) can mean the world.
  • Small gift. A home-cooked meal, flowers, or a donation to a favored charity speaks volumes alongside a note.

3. What to Say (and Not Say) in Condolence Messages

  1. Name the person who died.
    “I’m so sorry to hear about Sarah.”
  2. Acknowledge their pain.
    “My heart goes out to you and your family.”
  3. Share a memory or trait.
    “I’ll never forget how Sarah could light up any room.”
  4. Offer something specific.
    “Can I drop off dinner on Tuesday?” or “I’m free this weekend if you want to talk.”
  5. Finish with care.
    “You’re in my thoughts,” or “I’m here whenever you need me.”

Closeup of friends holding hands, showing care and love through a hard time, consoling each other and bonding

4. Real-World My Condolence Examples

  • For a close friend:
    “I’m heartbroken to hear about your mom. She made me feel like family. Let me know when I can bring over some soup or just sit with you.”
  • For a coworker:
    “I’m so sorry for your loss. Don’t worry about work—let me know if I can cover your projects this week.”
  • For a neighbor:
    “I’m sorry about Mr. Thompson. If you need help with the yard or just someone to talk to, I’m right next door.”

5. What to Avoid

  • Overused clichés like “He’s in a better place” can feel dismissive.
  • Assuming you know their pain—instead of “I know how you feel,” try “I’m here to listen.”
  • Unsolicited advice—grief isn’t a problem to fix. Offer presence over solutions.
  • Waiting too long—delayed messages can unintentionally hurt. Aim for that first card or call within days, not weeks.

6. Staying Present

  • Remember anniversaries. A quick note or call on the one-year mark shows you still care.
  • Casual check-ins. A “Thinking of you today” text months later can be surprisingly comforting.
  • Invite gentle activities. Suggest a walk or coffee—no pressure, just company.

Closeup of hands of couple holding in loving support of care and comfort after grieving loss

Showing up—whether with a few honest sentences, a bowl of soup, or a quiet visit—matters more than finding the “perfect” words. Your presence and sincerity are the real gifts in someone’s toughest moments.

Add my condolence messages to an online obituary with Everis or let us help you plan an eco-friendly memorial service.

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